Offshore Development

Interdyn offers Business Process Outsourcing (BPO) through it’s wholly owned subsidiary, Cipher Dynamics IT Services (Pvt) Ltd. (Cipher®) is an IT enabled services and Business Process Outsourcing (BPO) Services Company headquartered in New Delhi, India, with offices in the United States; offering a wide array of solutions customized for a range of vertical segments. Cipher works with customers and their business partners to provide a range of services that span from strategy consulting to implementing, development and deployment of IT solutions specifically around the Microsoft Dynamics AX, Microsoft Dynamics GP, Microsoft Dynamics CRM and Business Intelligence solutions. We have a deep appreciation for the relationship between Dynamics customers and their implementation partners and we engage only in ways that support and strengthen the existing relationship. By combining strategic insight, deep industry expertise, and an agile, global delivery model, we've created a wholly unique approach that leverages innovation and a global onsite-offshore delivery model to provide the best return on investments for our clients and their partners. For more information about the complete range of Cipher Dynamics services visit www.cipherdyn.com.

Services

Re-Engineering
Cipher's Business Process Re-engineering services are backed by delivery excellence, robust consulting capabilities and proprietary tools and frameworks. Cipher Business Engineering helps organizations gain enormous efficiencies by organizing and managing value chains. It helps organizations redefine the way they organize and manage the production, delivery, and use of the information on which value chains are built.

How can we dramatically improve your odds?

• Business and technology capabilities: Our teams of dedicated business and technology specialists work with project teams to understand systems and architect robust technology solutions for re-engineering or migration.


• Project management capability: Our project management processes, well integrated project management tools, and senior management involvement at every stage of the project ensure that you will benefit from de-risked project management.


• Business Process Re-engineering: We re-engineer your business processes to help you achieve performance improvements.


• Risk Management: Our strong project planning and management processes reduce operational and other business risks.


• Smooth rollout: Our strong project management and re-engineering processes ensure smooth rollouts.

Gaining a good understanding of the business processes, Cipher helps customers and business partners redesign the processes within and across organizations thus helping them reap benefits from emerging technology. IT allows organizations to focus on its core competencies and delivers huge cost savings.

Application Development

With Custom Application Development you can see through your business strategies to the end, especially when packaged software does not adequately address your requirements. Our custom solutions and applications:

• Give you a consistent edge over competition
• Address gaps in the functionality provided by standard packaged applications
• Address aspects of the business process unique to your business
• Address business processes for which solutions are unavailable in the market

Some key features of our Custom Application Development approach:

• Predefined methodologies and frameworks
• Structured and managed requirements definition process
• Proprietary tools to improve effectiveness of the development process
• Process-oriented development methodology
• Strong focus on quality
• Rigorous program management processes

Cipher can assist you in any or all of the application development and outsourcing lifecycle stages. Our Custom Application Development services include:

Cipher’s application development and technology integration team possesses a superior skills set. By deploying "right-sized" teams of technologists, we can create fast, yet meticulous technology implementations with greater impact than the competition at a fraction of the cost.

Cipher's application development services provides for solution definition, prototyping, development, testing and deployment of the application. Our delivery methodology and capability spans service-oriented architectures, including.NET, as well as traditional client-server development. Our customers can be assured of an on-time and high quality delivery of their applications.

Testing and Quality Assurance
Cipher provides a full spectrum of Software Quality Assurance (SQA) consulting and continued assistance on recurring needs of testing services to its clients. Cipher assists companies in assuring the reliability, security, and safety of software systems which is critical to business success.

Our SQA consulting services concentrates on applying the best quality assurance methodology to systems and products that are critical to the business success of our clients. We focus our efforts on applying our methodologies early in the development life cycle, where they are most cost-effective in identifying and correcting problems.

Both experience and research shows that when testing is planned and implemented at the first stages of an initiative the risks of failure, including those associated with project and future maintenance costs, are greatly reduced.

Cipher's independent testing services assure business success by providing an independent and objective view of current test processes. Cipher has an extensive depth of experience in hands-on software product/application testing. We recommend the tools, technologies, and methodologies best suited to achieve your business objective.

Our professional test engineers possess high-level skills in:

• Functional & Regression Testing
• User Acceptance Testing
• Performance, Load & Stress Testing
• Compatibility Testing
• Validation & Verification
• Usability Testing
• Test Automation
• Application Security Testing
• Designing Test Solutions
• Testing Strategies and Test Process Implementation

Enterprise Applications Just ten years ago most leading companies became focused on the concept of integrated business processes and information systems. A key success factor in achieving competitive advantage was substantially improving internal operations. So back then the objectives seemed simple-streamline operations reduce costs and integrate information.

But in little more than a decade, the rules of the game have changed significantly. The economic downturn, coupled with a fiercely competitive and cost-sensitive environment, has created a situation in which "internal" focus is insufficient for successfully managing an enterprise. Understanding the critical nature of collaboration, today's successful companies have expanded their sphere of influence and relationships to encompass all constituents: suppliers, customers, regulators and investors. A key enabler for establishing and fostering collaboration is technology, for which the primary applications are Enterprise Resource Management (ERM) systems.

ERM is the logical combination of more traditional Enterprise Requirements Planning (ERP) systems, including collaborative Supply Chain Management (SCM) systems and web-enabled platforms. Each leverages the other to deliver a high rate of return for companies willing to make the investment in their people, processes and technology.

However, companies operating and competing without an ERM strategy today are saddled with burdensome processes, high costs and dwindling market share. In the 21st century, embarking on an ERM process and system implementation is not an option, but a strategic imperative.

With fully-integrated systems finally allowing for real-time information exchange between internally and externally driven business processes, a company's capability to rapidly adapt to changes in market conditions can be substantially accelerated, resulting in decreased costs.

At Cipher, we deliver thought leadership, best-practice excellence and expertise in ERP Applications (such as Microsoft Dynamics GP and Microsoft Dynamics AX).

The outcome: significant Return on Investment for our customers and partners.

Through a highly results-driven collaborative process, our team of technology and process experts:

• Assess the client's business strategy and the implications of process and systems change on the enterprise (both internally and externally).
• Compare and contrast different ERP offerings to select the most appropriate solution, thanks to our deep understanding of each product's capability.
• Align processes throughout the company on the basis of consistent criteria.
• Apply our applications expertise to develop a tight integration of systems and business processes.
• Ensure a smooth transition of systems skills and knowledge transfer to our customers through skilled project and change-management resources.
• Maximize the bottom-line business value of your Great Plains or Axapta investments.
• In addition, we offer CRM technology expertise in Microsoft CRM. Our CRM services run the gamut from predictive analysts to campaign management.

Business Intelligence
Business Intelligence solves the data integration and access problems that corporations face in the fast-paced, global marketplace. It shortens the decision-making cycle by eliminating the time it takes to assemble disparate data for review. Today's decision-makers exhaust their attention trying to gather, coordinate and rationalize the data they use to make decisions. With Business Intelligence, they have a complete set of trusted data at their fingertips.

Several years ago, corporations invested huge sums of money upgrading their enterprise applications in anticipation of Y2K. Since then, new opportunities to automate CRM, Procurement, and on-line sales have presented themselves as companies apply eBusiness technologies to extend their networks to partners and suppliers. Since different vendors typically develop these systems, the data is not consistent from one system to the next, challenging analysis at the enterprise level. Thus, new systems must include analysis capabilities so business users, from workers to executives, can discern enterprise performance and adjust operations accordingly. A complete business intelligence solution integrates disparate data within an enterprise warehouse architecture, making information available in a consistent and standardized manner.

Cipher's business intelligence offerings are specially designed to meet the challenges of global businesses. Our expertise turns corporate-wide data into information and then into collective intelligence. Intelligent decisions drive enhanced revenue, reduced risk, cost containment and a better operational understanding of your business.

Cipher helps organizations define key performance indicators (KPIs) to manage their processes and optimize performance and thus help drive corporate strategy. It also designs and develops visualization features such as dashboards, which give organizations the opportunity to view summarized data and to drill down to operational data stores for relevant details.

Our offerings include:

• BI solution scoping, selection and implementation
• Data warehouse strategy, design and implementation
• Business Intelligence Portals
• Enterprise Reporting Strategy & Implementation
• Balanced Scorecard/KPI Dashboards

Application Maintenance and Tech Support
For Cipher, maintaining software applications and products has always been a natural extension of application development.

Outsourcing maintenance services to Cipher allows our customers to re-allocate valuable in-house resources to more strategic activities. Cipher’s development centers in the India helps clients leverage round-the-clock work hours and reduce cost of maintenance and ownership.

Our maintenance services cover the following activities:

• Corrective Maintenance - Bug fixing
• Adaptive Maintenance - Alterations to support changing business or technical environments, client specific customization and new requirements
• Preventive Maintenance- Restructuring, revitalizing, and rewriting code for future ease of maintenance - and increasing maintainability through rationalization of data and performance tuning
• Perfective Maintenance- Add new capabilities, modify and/or enhance features and deliver upgrades

Application management Outsourcing provides access to competitive skills that can be difficult and costly to acquire. Additionally, sourcing allows resources that can be leveraged to help you flexibly respond to the fluctuating demands of personnel and hardware support, as well as to fast-moving development initiatives and business requirements.

In today's highly competitive and rapidly changing marketplace, where every advantage counts, the ability to focus on your key imperatives makes all the difference.

As the technology environment continues its rapid pace of change, more and more companies consider outsourcing for both strategic and tactical objectives. When analyzed, the quantitative and qualitative results of both are compelling, and include the following:

• Optimizing applications for a maximized Return on Investment.
• Predicting expenses for accurate budgeting and forecasting purposes.
• Improving time-to-market on new products and services
• Access to a professional staff to complement and extend resource pools.
• Reducing total cost of ownership through a resource-sharing model.
• Increased ability to refocus corporate resources on core activities.

Cipher offers a complete, flexible array of services that are focused on cost-effective and efficient business solutions, which can be scaled to grow along with your business.

Microsoft Dynamics Implementation Support Services (GP, AX and CRM)

• Offshore Implementation Support Model
• Training
• Data Migration
• Customization and Development
• Report Development
• Functional / End User Support
• Upgrade Services
• 3rd Party Product Integration
• Post Implementation Hand holding
• Email / Phone / Web-based support, scalable to 24 X 7, for your customers.